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Customer Service

Customer Service

Shipping & Delivery
Shipments are sent via UPS Ground or USPS Priority Mail, depending on the items shipped and delivery address. Orders with a PO Box for the Shipping Address are sent via USPS Priority Mail, since UPS does not service PO Boxes. Orders generally ship 5-7 days after your order confirmation email is sent. Delays can occur when an item is out of stock, backordered, or an issue with the shipping address occurs.

If you require expedited shipping, please notify us to request a rush shipment at an additional charge.

Shipments are only available to shipping addresses in the United States.

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Returns & Replacements
We want you to be fully satisfied with the products you buy from us. We guarantee your satisfaction for up to 30 days from the date of purchase. If you aren't completely satisfied with your purchase, simply return your item(s), well packaged and we will refund your money minus the shipping charges.

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Payment Information
We accept all major credit cards on this website as form of payment: Visa, MasterCard, Discover, & American Express. Credit card payments are processed the day that your order is shipped. We do not accept cash or check for online orders.

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Viewing Orders
To view your order(s), proceed to login to your account. Go to the top of the web page and click on the My Account link. If you are not logged in, login. You can then view any orders in your ordering history under this section.

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Contact Us

For more information or assistance please call us at

(512) 330-9991

We also have a contact form or you may email us directly at order@teaembassy.com.